Shipping & Returns
Delivered With Care
Every portrait ships free anywhere in the U.S. and is backed by our 30-day satisfaction guarantee.
How shipping works
1. Your portrait is painted
Your first draft is ready in 1–2 minutes. Review it and request changes until it's just right.
2. We print & pack
Once you approve your portrait, it's printed museum-quality and carefully packed, usually within 3–5 business days.
3. It ships to you — free
Every order ships free anywhere in the U.S., with tracking emailed to you the moment it's on its way.
Standard U.S. shipping is always free. Once your order ships, we'll email you a tracking link so you can follow it home.
Returns & guarantee
30-day satisfaction guarantee
If your portrait isn't right, we'll make it right. Request revisions, a reprint, or a full refund within 30 days of delivery.
Damaged in transit?
We'll replace any print that arrives damaged at no cost. Just send us a photo of the damage within 14 days of delivery.
How to start a return
Email support@evervow.life with your order number and a quick note — we'll take it from there.
Common questions
How long does delivery take?
After you approve your portrait, printing takes 3–5 business days and shipping another 2–5 business days within the U.S.
Do you ship internationally?
Right now we ship within the United States. For other destinations, contact us and we'll see what we can do.
Can I change my shipping address?
Yes — as long as your order hasn't shipped yet. Contact us with your order number as soon as possible.
Are custom portraits refundable?
Each portrait is made just for you, but it's still covered by our satisfaction guarantee. If it isn't right, we'll revise, reprint, or refund.
Still have a question?
Our team replies within one business day — usually much faster.